Unsatisfied? Connect with Us!
If you are not satisfied with the service, please contact our support team immediately. We will review your concern and, where appropriate, escalate the matter to senior management for timely resolution.
Service Commencement:
The service shall be considered to have commenced once our operations team initiates work on your engagement, including but not limited to assigning a relationship manager, creating a communication group (WhatsApp, email or any other communication channel), reviewing or verifying documents, preparing applications, drafting forms, or initiating any filing or compliance-related activity.
Refund Policy:
Refund requests may be considered only before the commencement of the service. Once the service has commenced, no refund shall be payable except where required under applicable law. Where a refund is approved before service commencement, a 20% cancellation and processing charge shall be deducted from the amount paid. Government fees, statutory fees, third-party charges, professional fees already incurred and any non-refundable expenses shall not be refunded.
Client Responsibility:
The client is solely responsible for providing complete, accurate and timely information and documents required for the engagement. StartupsFiling shall not be liable for delays, penalties, rejection of applications or additional costs arising from incorrect, incomplete or delayed information provided by the client.
Procedure for Requesting Refund:
Refund requests must be submitted by emailing support@startupsfiling.in with the transaction details within 2 calendar days from the date of payment and before the commencement of the service. Approved refunds are generally processed within 7–10 business days after verification of the request.
Modifying Your Ordered Service
If you would like to swap your ordered service for a different one, you may request this adjustment within 7 days of your payment date.
Liability for Penalties or Taxes
Once access to our system is granted or draft applications are prepared, StartupsFiling has completed its service obligation. The client is entirely responsible for the validity and accuracy of any data submitted. StartupsFiling will not be liable for paying any government fines, penalties, interest, taxes, or additional expenses incurred by the client during or after the engagement. We assume no responsibility for the final outcome or extra fees linked to completing the service.
External Factors Beyond Our Control
We cannot guarantee specific outcomes, approvals, or timelines because of factors that are outside our control. For instance, government authorities may deny applications (including trademarks or business licenses) for statutory reasons independent of our work. Additionally, delays caused by government processing backlogs or portal downtimes (such as MCA, Income Tax, or FSSAI portals) are completely out of our hands. Consequently, delays or rejections by government authorities or third-party institutions do not qualify as grounds for a refund.
Force Majeure Events
StartupsFiling is not responsible for any failures, delays, or service disruptions caused by events beyond our reasonable control. This includes natural disasters, pandemics, regional emergencies, government actions, war, civil unrest, labor disputes, and other force majeure occurrences. Under these conditions, StartupsFiling is excused from any liability regarding delayed performance or the inability to fulfill its obligations.
Contact Us
If you have any questions about this Refund Policy, please contact us at:
